Returns & refunds policy for equipment purchased on our site
(Please note this information is not relevant to our hire services or goods)
You have the right to cancel from the moment your order has been placed until 14 days from the date you have received your goods.
If you are not happy with your purchase then the goods should be returned to us within 14 days in a unused condition with all parts and paperwork, and in the original packaging. The return cost is the responsibility of the customer and must be insured or be liable for any loss or damage during shipment.
If you have changed your mind and would like to cancel, please send us an email to firstname.lastname@example.org. Including your name, address and order number. If your order hasn’t been dispatched you will be notified and receive your refund within 14 days.
All returned goods will be inspected and if they they have been opened or no longer is “as new” condition then a deduction may be made on your refund.
During this period we recommend that customers retain the products original packaging as we may not be able to accept the return.
Damaged or faulty goods
In the rare event the goods you receive are damaged or faulty then please email us at email@example.com, we will either repair, replace or refund the goods depending on the circumstances.
If you have any questions regarding returns and refunds please email the team at firstname.lastname@example.org